This Privacy Notice describes the privacy practices of the Hil House for Personal Data that we collect in connection to:

The website from which you are accessing this Privacy Notice (collectively, the “Website”), also including collection of Personal Data through contact forms pertaining to:

Our social media pages through which you are accessing this Privacy Notice (collectively, our “Social Media Pages”);
The email messages and messages via WhatsApp Messenger that we send you that link to this Privacy Notice and through your other online communications with us
Your visit or stay as a guest at The Hill House  and use our various hospitality services including Spa, Restaurants, Boutiques or other offline interactions you have with us.

Collectively, we refer to the Website, our Social Media Pages and emails, as the “Online Services” and, together with offline business interactions, the “Services.”

Collection of Personal Data

“Personal Data” are data that identify you as an individual or relate to an identifiable individual. We collect the following Personal Data:
Your contact information (e.g., name, telephone number, email address, postal address);

Your financial information (e.g., credit card number, card verification value (CVV) / security code, expiration date);

Information related to your travel profile (e.g., arrival and departure time, nationality, passport and visa data, accommodation and travel preferences, travel itinerary, tour group, language preference, travel agent/company);

Your resort stays or interactions, and purchases of goods and services during your resort visits, (e.g., restaurant visits, preferred room types, child care services, spa services, concierge requests);
Social media and WhatsApp Messenger account ID, profile photo and other data publicly available, or data made available by linking your social media;

IP address (we may also derive your approximate location from your IP address);
Images, video and audio data via security cameras (CCTV) located in public areas of our properties, such as hallways and lobbies;
We may also collect the following information (either based on our legitimate interests or with your consent to the extent required by applicable law):

Personal data about family members and companions (e.g., names and ages of children) to help us make your stay with us as comfortable as possible (e.g., we can proactively plan for additional accommodations such as a crib or extra bed for children accompanying you);

Important dates, such as birthdays, anniversaries and special occasions to make the stay with us more enjoyable and allow us to provide you with a birthday or anniversary gift;

Guest preferences and personalized data to make more enjoyable your stay and experiences with us, such as likes and dislikes about our services that you may tell us about so that we can improve our services and special health accommodations (e.g., food allergies, dietary requirements, mobility requirements) or information related to your general health and physical characteristics, and your skincare and wellness concerns (e.g., skin type, hair type, skin sensitivity, contraindications, beauty concerns, preference for nourishing or purifying skincare products);

Information collected through guest surveys relating to your satisfaction

Inquiries via WhatsApp Messenger;

Information about visits to The Hill House by journalists, PR agency staff, consultants and business partners.

How We Collect Personal Data

We and our service providers collect Personal Data in a variety of ways, including:

We disclose Personal Data to other companies within the hill house for the purposes described in this Privacy Policy, such as making the Services unique to you, communicating with you, and to accomplish our business purposes.

Through the Services:- We collect Personal Data through the Services, for example, when you make a reservation, communicate with us, or otherwise connect with us or post to social media pages, or sign up for a newsletter or participate in a survey, or promotional offer.

When you Visit Us:- We collect Personal Data.
when you visit our properties or use on-property services and outlets, such as restaurants, concierge services, health and fitness facilities, child care services, spas, and local tours.

Via our Customer Support:- We collect Personal Data when you make a reservation over the phone, communicate with us by email, fax or via WhatsApp or contact customer service known as “Shared Services”. These communications may be recorded, for example, for purposes of quality assurance and training.
When you inquire about The Hill House and in connection with sales or professional management of The Hill House.

From Other Sources:- We receive your Personal Data from other sources, for example: publicly available databases and joint marketing partners, when they share the information with us or from individuals who have sent you a gift card.

We collect Personal Data to provide the Services to you:- If you do not provide the information requested, we may not be able to provide certain Services. If you disclose any Personal Data relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Notice.

Cookies & Similar Technologies

When you use the Online Services, we also collect data typically collected through websites, such as browser and device information, application usage data, information collected through cookies, pixel tags and other similar technologies, and IP addresses.

We and our service providers use Personal Data for the following purposes:

Providing the functionality of the Services and fulfilling your requests. To process and facilitate bookings, reservations and payments, including verifying your identity, taking payments and communicating with you. To respond to your requests and queries during your stay at The Hill House. To run our e-billing program. When you provide an email address in making a reservation, we use that email address to send you a copy of your bill. If you make a reservation for another person using your email address, that person’s bill will be emailed to you, as well. To respond to your inquiries and fulfill your requests, when you contact us via one of our online contact forms or otherwise, for example, when you send us questions, suggestions, compliments or complaints, or when you request a quote for or other information about our Services. To complete your transactions, process returns and exchanges, verify your information, and provide you with related benefits, special promotions, or customer service. To send administrative information to you, such as changes to our terms, conditions, and policies. We will engage in these activities to manage our contractual relationship with you and/or to comply with a legal obligation. Providing you with our newsletter and/or other marketing materials and facilitating social sharing. To send you marketing related emails, with information about our services, new products and other news about our company. To conduct surveys about your experience during resort visits. To facilitate social sharing functionality that you choose to use. We will engage in this activity with your consent or where we have a legitimate interest.

Analyzing Personal Data for business reporting and providing personalized services.
To analyze or predict our users’ preferences in order to prepare aggregated trend reports on how our digital content is used, so we can improve our Services. To better understand your interests and preferences, so that we can personalize our interactions with you and provide you with highly-individualized services, information and/or offers tailored to your interests during your stay at The Hill House properties, and when you contact our customer support or use the Online Services.

To better understand your preferences so that we can deliver content via our Services that we believe will be relevant and interesting to you.
To conduct surveys and business intelligence activities to offer and improve the products and services and investigate any complaints received from clients or from others, about our website or our products or services.

We will provide personalized services based on our legitimate interests, and with your consent to the extent required by applicable law.

Anonymizing Personal Data.

We may anonymize Personal Data so that it will no longer be considered Personal Data. We do so to generate other data for our use, which we may use and disclose for any purpose, as it no longer identifies you or any other individual. We have legitimate interest to anonymize Personal Data. Accomplishing our business purposes. For data analysis, for example, to improve the efficiency of our Services; For audits, to verify that our internal processes function as intended and to address legal, regulatory, or contractual requirements; For fraud prevention and fraud security monitoring purposes, for example, to detect and prevent cyberattacks or attempts to commit identity theft; For developing new products and services; For enhancing, improving, repairing, maintaining, or modifying our current products and services, as well as undertaking quality and safety assurance measures; For identifying usage trends, for example, understanding which parts of our Services are of most interest to users; For determining the effectiveness of our promotional campaigns, so that we can adapt our campaigns to the needs and interests of our users; and For operating and expanding our business activities, for example, understanding which parts of our Services are of most interest to our users so we can focus our energies on meeting our users’ interests.